Frequently Asked Questions
About Events
What all events do you carry?
Tajiz™ is the Official Online Junkanoo Ticket Distributor
for the Bahamas Ministry of Youth, Sports, and Culture.
We are the premier authorized ticket distributor in the Bahamas
for Florida’s Walt Disney World, Animal Kingdom, Sea World, Universal
Studios, Islands of Adventure and Busch Gardens Theme Parks.
We are also the premier authorized ticket distributor for
several of the major Professional Sports teams in South Florida, including
the 1997 World Champion Florida Marlins, The Miami Heat, Miami Dolphins, Orlando
Magic, and the 2003 World Champion Tampa Bay Buccaneers.
Additionally, we are also contracted with most of the major
event promoters in Florida and the Bahamas to bring you the hottest concerts,
arts, sports, family and cultural events.
What happens if an event is
cancelled or postponed?
In the case of an event being cancelled by a promoter, customers
will be entitled to a full refund of their ticket purchase.
In most cases of an event being postponed by a promoter,
customers will have a choice of receiving a full refund of their ticket purchase
or using or exchanging those tickets for the rescheduled event.
What happens if it rains when
an outdoor event is scheduled?
In most cases of an event being postponed by a promoter due
to weather, customers will have a choice of receiving a full refund of their
ticket purchase or using or exchanging those tickets for the rescheduled event.
In the case that the event continues as planned, and is not rescheduled, tickets
will not be refunded unless specified by the promoter.
About Purchases
Are your tickets more expensive
than if I purchase them directly from the event organizer/attraction?
Ticket prices and discounts vary depending on the nature
of our contracts with the Travel Agents, promoters, event organizers or venues.
However, tickets purchased through Tajiz™, are typically no more expensive,
and in most cases, are actually less expensive than purchasing directly. Tickets
purchased at Tajiz™, can be discounted as much as 30% less than if purchased
otherwise.
Do you accept Credit Cards?
Yes, we currently accept Visa and Mastercard.
I don’t have a credit
card. Can I pay by cash or check? How?
Yes you may pay by cash by reserving your tickets and selecting
either one of the following options when you make a purchase:
· C.O.D. (cash on delivery)
· Pick up at Will Call
· Pick up at a remote ticket distribution location
What is your refund policy?
All ticket sales are final, except in the occurrence of an
event cancellation or postponement by the event promoter or provider.
Why do you need the Security
Code on my Credit Card?
The security code on your credit card is required for the
credit card owner’s protection. Providing the security code on your
credit card, helps to assures us that the purchaser is the owner of the card.
About the Web Site
Is it safe to enter my Credit
Card information on your site? Can anyone see this information? Is it secure?
You can sign in securely to Tajiz.com™ and have all
your transactions protected by powerful Secure Sockets Layer (SSL) encryption
technology and Private Communication Technology (PCT) security standards supported
by Microsoft Internet Explorer and other popular browsers. SSL encrypts your
credit card number, name, address, and telephone number before they travel
over the Internet. This makes doing business over the Internet as secure as
purchasing by telephone. SSL safe connection and secure transaction technology
has effectively protected millions of customers who have transmitted their
credit card numbers and made a purchases online.
Is the information I enter online
sold to any other companies?
We do not sell your name or other private information to
third parties. Your privacy is important to us. We protect your online information
in the same way we protect our customer information obtained through telephone
reservations and the Tajiz™ Member program.
We collect your personal information online to provide you
with the most personalized web experience possible. By knowing your preferences,
we can deliver relevant event news and specials to you and use your email
addresses to answer the email we receive. Such addresses are not used for
any other purpose and are not shared with outside parties.
To prevent unauthorized access, maintain data accuracy, and
ensure the correct use of information, we have put in place appropriate physical,
electronic, and managerial procedures to safeguard and secure the information
we collect online.
How do I know my online Credit Card transaction
went through?
After a successful online purchase, a transaction confirmation
number will be returned to your computer screen. You will receive a confirmation
email within a few minutes.
How often is your Web Site updated
with event information?
Tajiz.com™ has an extensive database of live event
information, with event information updated regularly throughout each day
as needed.
Do I have to purchase my tickets
online?
When you sign in securely to Tajiz.com™, all your transactions
are protected by powerful Secure Sockets Layer (SSL) encryption technology
and Private Communication Technology (PCT) security standards supported by
Microsoft Internet Explorer 3.0, 4.0, and 5.0 and other popular browsers.
SSL encrypts your credit card number, name, address, and
phone number before they travel over the Internet. This makes doing business
over the Internet as secure as purchasing by telephone.
If however you do not want to enter your credit card information
over the Internet, you do not have to. You have the option to call the Tajiz
call center at (242) 324-1714 or 1-800-THE-RUSH if you would feel more comfortable
doing business over the phone.
About Membership
What are the benefits of becoming
a Tajiz™ Member?
By becoming a Tajiz.com™ member, customers can take
advantage of several great benefits including free event tickets, and entertainment
packages.
Tajiz.com™ members will have several opportunities
to earn valuable points redeemable toward free or discounted event tickets,
entertainment packages and merchandise, by simply signing up, completing member
surveys, referring friends, or making purchases. Members can also opt to receive
periodic emails and electronic newsletters and be the first to learn about,
and reserve tickets to, upcoming events.
In addition, as a way of saying “Thank you” to
our customers, Tajiz will have regular, periodic drawings where Tajiz.com™
members will also have the opportunity to earn even more free tickets and
prizes just for being a member.
Do I have to become a member
to make purchases?
While members do receive many additional benefits, you do
not have to be a Tajiz.com™ member in order to make ticket or merchandise
purchases.
Can I become a member over the
phone?
Yes, you may become a Tajiz.com™ member over the telephone.
Simply call the Tajiz™ call center at (242) 324 -1714 and ask a customer
service representative about signing up.
How do I earn points?
There are many simple ways in which Tajiz.com™ members
can earn points. Customers begin earning points the moment they become a Tajiz.com™
member by simply signing up.
Members will then have several opportunities to earn additional
points including, member surveys, referrals, signing up to receive periodic
emails and electronic newsletters, or by making purchases.
How do I check how many points
I have?
To check how many points you have, simply log on to the Tajiz.com™
web site. Enter your username and password and view your member profile or
call the Tajiz call center at (242) 324 -1714 and a customer service representative
will be happy to assist you.
How do I redeem my points?
To redeem your points call the Tajiz™ call center and
one of our Customer Service Representatives will be happy to reserve your
tickets for you. Please have your username and password ready.
About the Company
Headoffice:
Tajiz, Limited (UK)
190 Courthill house
60 Water Lane
Wilmslow, Chesire SK9 5AJ
Telephone: (44) 0 7005 801 922
Facsimile: ff(44) 0 7005 938 876
Worldwide Contact Adress
Tajiz, Ltd.
23 Pepper Road
Nassau Bahamas
Telefax: (242) 324-1714
- Your credit card will be billed as TAJIZ.COM
- Your credit card will be billed immediately after purchase
- We recommend the cardholder to print out all transaction data, the rules, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place
- All orders will be effected immediately